What Can ecChat Do?
- Serves customers 24/7 based on data from your systems
-
Integrates with CRM, ERP, CMS systems, calendars, and databases
-
Helps finalize orders, book services, assign tickets
- Generates reports, transforms data, and answers analytical questions
What Benefits Does ecChat Offer Your Company?
-
Reduces customer service time by up to 60%
-
Increases the number of finalized orders
-
Relieves sales, service, and analytics teams
- Consistent and fast communication with customers
- Reduces the number of inquiries reaching the customer service team
- Enhances customer satisfaction through increased responsiveness
Applications of ecChat in Various Industries
E-commerce and Online Stores
- Checks product and size availability in real-time
- Helps choose sizes, suggests alternatives
- Provides information on delivery, order status, returns, and complaints
- Supports purchase finalization and reduces cart abandonment
Get offer
How Does ecChat Work?
Implementing an AI virtual assistant can be simple and effective – see how the process works step by step:
1. Integration with Your Systems
First, ecChat connects with the systems you choose to integrate – such as CRM, CMS, ERP, warehouse systems, or team calendars. This allows the chatbot to access up-to-date data, forming the basis for accurate and contextual responses. You don’t need to change your existing tools – ecChat adapts to your environment.
2. Configuring Knowledge and Response Logic
Your business is unique – that’s why we create a customized set of rules, data, and conversation scenarios. ecChat “learns” your products, services, processes, and customer communication language.
It’s not a one-size-fits-all solution – it’s a personalized assistant that knows your company.
3. Testing and Personalization
Before launching the chatbot, we conduct tests – together with you and with the support of our team. We adjust the communication style, optimize conversation flows, and configure responses to meet your expectations.
4. Launch and Optimization
After testing, it’s time to launch! ecChat operates reliably 24/7 – handling customers, supporting sales, answering questions, generating reports, and learning continuously. Our team monitors the assistant’s performance and supports its ongoing development as your business grows.
Get offer
What Do You Gain by Implementing ecChat?
Implementing an intelligent AI assistant is not just about automation – it's a real improvement in your team's work, enhanced customer experiences, and tangible business results. Here are the key benefits ecChat offers:
Reducing Customer Service
Time by Up to 60%
ecChat provides instant responses, 24/7. Customers receive assistance without waiting, and your employees are not overwhelmed with repetitive tasks.
Increasing the Number of Finalized Orders
ecChat actively supports users at every stage of the purchasing process – advising, suggesting options, and helping to complete the transaction. As a result, more visits end in conversion.
Relieving Sales, Service
and Analytics Teams
The virtual assistant automates common processes – answering questions, classifying tickets, generating reports. Your team can focus on strategic activities.
Consistent and Fast Communication
with Customers
ecChat ensures a consistent standard of responses, aligned with your internal procedures. Thanks to integration with company systems, it always provides up-to-date and precise information.
Full Control and Insight
into Service Quality
Every conversation matters — that’s why the user has full access to the conversation history from the last 30 days and clear statistics on response effectiveness. Moreover, each interaction is rated, allowing you to easily monitor service quality and continuously improve it.
Optimization of Customer
Service Department Workflow
The chatbot handles most simple issues without human involvement, reducing the number of tickets that require employee intervention. This allows for better use of resources and improved workflow organization.
Increasing Customer Satisfaction Levels
Thanks to quick responses, accurate answers, and 24/7 availability, customers feel cared for. This directly translates into positive reviews, returning customers, and greater brand loyalty.
Get offer
What Our Clients Say
See what others are saying about us.
“ec-chat has improved our online sales. Customers prefer chatting over calling or emailing. This gives us more control over communication, saves time, and improves service quality. I recommend it to every online store!”
“A great tool for fast communication with customers. People interested in lawnmowers often have lots of questions – ec-chat allows us to respond quickly and effectively. Customers appreciate this form of contact, and we appreciate the simplicity and time savings.”
Ready for Automation?
Contact us and see how ecChat can help your company. Increase team efficiency and customer service quality – without hiring additional staff.
Get offer
FAQ
Does ecChat ensure data security?
Yes, we maintain the highest security standards. ecChat is GDPR-compliant and uses data encryption as well as secure information storage.
Can I customize the appearance of ecChat for my store?
Yes! ecChat can be fully customized in terms of appearance, colors, and tone of communication to perfectly match your brand.
Do I need a developer to implement ecChat?
No! Our team will handle the entire configuration and implementation of basic features. If needed, we provide technical support and integration documentation.
